Angels for Hire – Call Center Sharing for Solopreneurs with Amazon FBA Businesses

Are you a Solopreneur with an Amazon FBA business?

As solopreneur building a location independent business, you’ve got literally hundreds of important decisions you have to make every single day. And, every day counts. It’s not easy to live a Four Hour Work Week life. How do you make your small business look big? How do you scale your business?

Focus. That’s what you need. Focus on finishing the most important things first.

What don’t you need? I’ll tell you what. Customer service calls and emails. How can you build your multimillion dollar empire if you keep on having to answer calls and emails from your customers all through out the day?

You have got to scale, my friend. “Work on your business, not in it” as the saying goes. Anyone who runs a business knows that the biggest time vampire is customer service. Not only does customer service consume your time, it consumes your valuable mental and emotional energy as well. I say slay it!

What’s call center sharing? This concept means pooling together the call center needs of different clients so they can be offered at a much more affordable cost. Sometimes, what you need is just someone to answer the phone and emails once in a while.

Hiring a full-time or part time Virtual Assistant or VA can be too expensive to justify the cost when you’re just starting out. To hire a VA worth his salt in India or Philippines, you’ll have to pay them usually around $6 – $15 an hour.

But if all you need is someone pick up the phone once in a while and make your whole operation seems a lot more professional, it makes more sense just to pool together with other people who need the same service.

All you have to do is to subscribe to a plan that is equivalent to a certain amount of calls and emails answered. Anything beyond this is pay-as-you go. Pay-as-you-go means you’ll only have to pay for the work we will do after the plan you subscribe to. For example, you will be billed per call we answer or email they respond to.

Tell me more

Want to know more? We’re as plug-and-play as you can get for a complete customer service solution for your small to medium Amazon FBA business. We an onsite, brick and mortar call center in located in Iligan City in the Philippines. Iligan City… where the coconuts are cheap and the girls are pretty.

No expensive overhead. No fancy advertisements. No expensive consultants. Just honest-to-goodness, straight-from-the-heart smiles.

We love Amazon FBA businesses and we know how to run them inside and out.

Imagine this… Your customer picks up the phone and dials a 1-800 number. Immediately, he is greeted by a cheerful voice “You’ve reached (name of your business and business motto). How may I help you?” The customer proceeds to ask details about your product and shipping… The call center agent on the line answers the customer’s questions. The agent is well-trained and is happy to assist. The customer ends the call satisfied and proceeds to buy your products.

With Angels for Hire, hiring a professional call center isn’t just for large, multi-national businesses. You can hire you own angel now.

How does it work?

It’s all pretty easy peazy lemon squeezy.

The first step is first of all just making up your mind you want to outsource customer service calls and emails. Then you have choose and purchase the plan that’s best suited for your business.

Next, you’ll be sent a questionnaire that you have to fill up so we can get to know you better. The questionnaire will have stuff like your business name, your Amazon store details, product information, special requests and other important stuff.

Then, you’ll be sent an email address you can add as a user with limited access to your seller central. (If you aren’t sure how to do this, no worries we’ll send you a step-by-step guide or hop on the phone with you). This email address will also be your point of contact and have details about your personal customer service manager.

Next you’ll be sent links to resources we’ll build just for you so you can be sure we’re answering the emails, just like you want us to. From here, it will be a continuous process of working together.

You will also be assigned a 1-800 number that your customers can call and which you can put on your website, advertisements marketing collaterals, callings card, or wherever you like. The angel answering the phone number will greet the customer as if it were your own company. “Hi, this is Paula. You’re calling (name of your company). How may I help you?”

Then you sit back and let your angels do the work of answering phone calls and answering customer emails.

FAQ

Where are you located?

We are based in Iligan City, Philippines. Where the coconuts are cheap and the girls are pretty. This is where we have our professionally set up, full-time call center not far from the beach. Pretty good set up if you ask me.

You’re free to visit us you can make it all the way out here. If you do, your first coconut is on me.

How will you access my product information?

We’ll get this from your Amazon listings, and other stuff we can find out about your product through the resources you can provide us, like your website, if you have one.

We will need to to give us a User account at your Seller Central so we can have some key information like when the customer’s order was processed, the status of the order, etc.

The other stuff we don’t know that customers ask, we’ll ask you and compile your answers. That means the longer you work with your angels, the better they can work with you.

What’s the catch? Why are your prices so affordable?

There are middle men or fancy overhead costs involved. We’re located in a city where the cost of living isn’t as high as in the US or UK.

How will I be able to gauge your performance?

You will have the option on receiving reports in the form of daily, weekly or monthly summaries so you’ll know how we’re doing. We’ll also list down any issues we will have to resolve in these reports.

What happens if a customer wants to speak to me?

You are in charge. You can set what circumstances you or your customers want us to contact you, such as when a customer has an emergency. We will only contact you when you permit us to. This way you can focus on growing your business. This is what living the 4 Hour Work Week is all about.

What if I receive more calls or emails than the package I subscribed for?

We’re quite flexible so we automatically will answer for free call or emails that exceed a certain level over your plan. You have the option also up to what billable amount you would like us to keep answering your calls and emails, in case you suddenly have that massively successful campaign that will make your customers call all throughout the day.

Can we hire you as a virtual assistant to help you run other aspects of my Amazon business, such as PPC or writing product listings?

Right now we’re focusing on customer service, since that’s what our angels do best. We may offer this in the future, just shoot us a message in the contact page so we can inform you once we open these services up to others.